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FAQs

Laundry

Product questions

What is smol laundry made from?

Non-ionic and Anionic Surfactants, Ethoxylated Polyethylenimine (polymer), Enzymes, and Fragrance.

For more information, please go to Product and safety information page.

does smol contain phosphates?

No smol does not contain phosphates.

Have you tested smol?

Most definitely. Industry-standard lab testing and analysis concluded that smol performs better than or equal to the leading brands and better than the brands that are as sustainable and ethically sourced as smol.

Is smol tested on animals?

No. smol never test any of our products on animals and neither do our manufacturers.

Is smol sold in any countries that require animal testing?

No. smol is not sold in any countries that require testing on animals.

Does smol contain any ingredients derived from animals?

No. smol doesn't contain any ingredients derived from animals.

Is smol safe?

Yes, smol is totally safe when used as laundry detergent. Always securely seal your pack and store out of reach of children. For further details please see our safety section.

Can I use smol if i have a skin condition?

Many of our customers with skin conditions are happy with smol but if you are concerned please do test smol on select garments first.

How many capsules in a pack?

The standard pack holds 24 capsules. The free trial pack holds 9 capsules.

How is smol so small?

Our smol technology took a long time to develop. It enables us to concentrate our capsules far more than any other capsule on the market and still delivers great cleaning results.

Do you use less chemicals than other laundry capsules?

Yes. Our smol technology allows us to use lower levels of added chemicals per wash when compared to the other capsule brands.

does smol contain methylisothiazolinone?

No smol does not contain methylisothiazolinone.

does smol contain isothiazolinones?

No smol does not contain isothiazolinones.

does smol contain a bleaching agent?

No smol does not contain a bleaching agent.

Does smol contain antibacterial agents?

No smol is a detergent, like other detergents it does not contain antibacterial agents.

does smol contain optical brighteners?

Yes it does they help to make the white fabrics whiter and counter greying and yellowing in fabrics.

do optical brighteners affect colored garments?

No they are not detrimental to colored fibers in any way.

What is the fragrance?

We developed the smol smell after many months of fragrance testing. Not only does laundry smell fresh straight from the machine, the encapsulated fragrance ensures a longer lasting scent for your laundry.

Why does smol look darker in colour than other laundry capsules?

Due to its concentration, the color can appear darker than other brands. This does not affect clothes or cleaning performance.

Do you make other cleaning products?

We are constantly looking to innovate. Continue to watch this space! We are looking at new additions to the range…

Usage questions

How do I best use the capsules?

Toss the smol capsule in the back of the machine drum (or bottom of the drum if using a top loading washing machine) and then add your laundry. Do not tear or cut the capsule. Use 1 capsule per normal load in a standard drum (up to 4.2 cu ft), or 2 capsules for larger drums over 4.5 cu ft. For hard water or heavy soiling you can add an extra capsule. Always handle capsules with dry hands. Do not overfill your machine. A 4 in space between your laundry and top of the drum will allow the capsule to disperse evenly. Always securely seal your smol double-lock pack and store safely out of reach of children.

Can I place the capsule in the dispensing drawer?

No. Always toss the smol capsule at the back of the machine drum (or bottom of the drum if using a top loading washing machine).

Can i use smol for all types of laundry?

Always follow washing instructions in accordance to clothing labels. smol is not recommended for use on wool or silk garments.

Can I use smol with any temperature wash?

smol can be used at various temperatures. Always wash according to garment instructions.

How many capsules should I use?

Use 1 capsule per normal load in a regular machine (drum size up to 4.2 cu ft). For larger drum sizes use 2 capsules per load. For hard water or heavy soiling add an extra capsule.

Can I still use fabric conditioner, stain remover and/or colour-run sheets?

Yes. Always follow washing instructions in accordance to clothing labels.

Can I use smol to hand-wash clothes?

smol is not recommended for hand-washing laundry.

Can I tumble dry my clothes having washed them with smol?

Yes. Always follow washing instructions in accordance to clothing labels.

Can smol be used on colored washes?

Yes smol can be used on colored washes too.

Is smol suitable for septic tanks?

Yes smol laundry capsules are suitable for homes with septic tanks.

Packaging

What is your packaging made from?

Our outer boxes are made from board which is FSC (Forest Stewardship Council) approved as you will see from the tick tree logo. This logo certifies that the source of board is carefully managed without harming the world’s forests. Our white plastic containers are made from 90% recycled PET with only a 10% new PET layer.

Is your packaging recyclable?

Yes, it is 100% recyclable.

What is the film of the smol laundry capsule made out of?

The film is made out of polyvinyl alcohol. Our smol laundry capsules are 100% water soluble and biodegradable.

Is the packaging child-safe?

smol packs are specially designed to be child-impeding. Make sure packaging is always sealed after each use with the resealable label and locking tabs. Our laundry capsules also include our unique double-lock tab. Always securely seal your smol double-lock pack and store safely out of reach of children.

Where should I store my smol packs?

smol packs are designed to be compact and easily stored. Keep your smol pack in a cool dry place away from direct sunlight and not below 32ºF. Always securely seal your smol double-lock pack and store safely out of reach of children.

Will my dog chew through the packaging when it is posted?

smol packs are designed to make them difficult for animals to get into, however if your pet normally chews the mail we recommend we do not deliver to your home. We would be happy to deliver instead to a friendly neighbor or your work address.

smol plan

How does the product trial work?

Once you register with us we will deliver your first trial pack of 9 laundry capsules. Fourteen days later we will process your first main pack to start your personalized smol plan; and then ongoing we will send you what you need when you need it.

How much does the trial pack cost?

The trial pack is free. We just ask for $1 to cover postage.

How much does the regular pack cost?

A regular pack of laundry capsules costs just $7.20 for 24 capsules ($0.30 a wash) which is better value compared to leading brands.

How often will you deliver?

You will have your own unique delivery schedule according to your laundry needs. The frequency is calculated and confirmed when you checkout.

Where can I view my orders?

You will receive a customer account and login details once you have signed up to receive smol. When you login you can click on your deliveries to view your upcoming orders.

When is my next delivery?

Login to your customer account by clicking on your deliveries and you will be able to check the date of your next charge date. You delivery will arrive within 3-4 business days of this date. If you live in the Western United States and/or a rural area, your delivery could take up to 8 business days to arrive. If your delivery is taking longer than that, you can email hi@smolproducts.com for more information.

What if I forget my login details?

All order confirmation emails contain a direct link to your customer account that takes you straight to your login screen where you can use the forgot your password? link. Or alternatively, login via the website login page where you can use the forgot your password? link.

Can I change my regular delivery?

Yes. Login to your customer account and select the manage smol plan section. Choose the smol plan you would like to edit. You can then change deliveries to suit you. Remember to select save to confirm your changes.

Can I skip my next delivery?

Yes. Login to your customer account and select the your deliveries section. Choose skip on the upcoming next delivery.

Can I bring forward my next delivery?

Yes. Login to your customer account and select the manage smol plan section. Choose the smol plan you would like to edit. You will be given the option to select a new date that suits you. Remember to select save to confirm your changes.

Is there a deadline for changing a scheduled delivery?

Orders need to be changed or skipped via your customer account within 24 hours of the current scheduled charge date.

Can I change my delivery address?

Login to your customer account and go to the manage smol plan section. Here you can edit your address. Remember to select save to confirm your changes.

Can I change my email address?

Login to your customer account and go to the your details section. Here you can edit your email address. Remember to select save to confirm your changes.

Can I cancel my smol plan during my trial period?

Applies to customers who have so far only received a trial pack. You are free to cancel at anytime, we only ask that you have tried the laundry capsules first. To cancel please contact hi@smolproducts.com and give your name, address and reason for cancellation.

How do I cancel my smol plan online?

Applies to customers who have received at least one regular 24x laundry pack. You can cancel your smol plan within the your details section of your customer account. Simply login and click cancel your plan within the your details section. We will be really sorry to see you go :(

What if my delivery falls on a public holiday?

For Christmas, New Year and Easter holiday periods, we will email you beforehand to let you know this is the case. You can then amend your dispatch date to ensure your order processes in good time. For all other public holidays your smol plan will be dispatched on the first business day following that date.

Can I buy smol online without having a smol plan?

No. Smol is only available for regular delivery.

My delivery hasn’t arrived. What should I do?

Please contact us at hi@smolproducts.com

can i sign up for more than one smol plan?

Yes. If you go to the home page (us.smolproducts.com) after you're already signed in, you can click the get free trial button and then add another plan.

What is your returns policy?

We offer a money-back guarantee should you not like smol. Full details can be found in our Terms of service. Simply get in touch via hi@smolproducts.com

Can I set up a smol plan as a gift?

Yes. Simply supply details of whom you wish to gift smol to within the delivery address section upon registration.

Do you charge for delivery?

You are not charged for delivery for your main packs. For the free trial pack, we just ask for $1 to cover postage.

Where do smol deliver to?

We can deliver our capsules across the continental US, including PO boxes. Unfortunately we don’t deliver to Alaska, Hawaii, Puerto Rico, other US islands, or APO/FPO addresses.

We also deliver our capsules across the UK. For delivery in the UK please visit smolproducts.com or toggle the flag in the upper right menu to the UK flag. For other destinations watch this space.

Can you deliver smol outside of the US?

We are also present in the UK. For delivery in the UK please visit smolproducts.com or toggle the flag in the upper right menu to the UK flag. For other destinations watch this space.

I am having trouble logging in to my customer account?

Please contact us at hi@smolproducts.com

Payment

What forms of payment do you accept?

We accept debit and credit cards; Visa, Mastercard, American Express. We are not able to accept PayPal or prepaid cards at this time.

Are there membership fees or cancellation fees?

No.

Can I update my payment details?

Login to your customer account and go to the manage smol plan section. Here you can edit your payment card details. Remember to select save to confirm your changes.

My card expired. Can I update it?

Login to your customer account and go to the manage smol plan section. Here you can input your new payment card details. Remember to select save to confirm your changes.

I see Stripe in my bank statement – what is that?

Stripe is our payment partner. You may see Stripe (or a variation of Stripe) on your card within the first 24 hours of placing an order. Thereafter smol should appear on the statement instead.

I am purchasing from outside the US. Why is my card being declined?

We currently only deliver within the US and the UK. If you are purchasing from outside these countries but want delivery to be within the US or UK, please contact us at hi@smolproducts.com

Do you charge for delivery?

You are not charged for delivery for your main packs. For the free trial pack, we just ask for $1 to cover postage.

Does the smol plan price include Sales Tax?

No. Sales tax for smol gets calculated based on your delivery state. You will be able to see the sales tax applied on each of your order statements in your customer portal.

Why has my payment failed?

Check your payment details are entered correctly and the registered address for your card matches the one entered on the system. Any further problems please get in touch at hi@smolproducts.com

Where can I check previous payments?

Login to your customer account and select order history to review all past payments.

Will I be refunded if I return an unwanted order?

Yes. As long as the package is unopened and undamaged. We will process your refund upon safe receipt. See our Terms of service for more details.

Other

Can I buy smol in the store?

No. Smol is only available direct through our website.

I’m not getting any emails from smol?

Please check the junk or spam folders in your email account. If you still have no luck please contact us at hi@smolproducts.com

How do I contact you?

Contact us at any time by emailing hi@smolproducts.com

Does the capsule result in plastic getting into our oceans?

No the capsules are 100% water soluble and biodegradable.

how do I change between country websites (US, UK)?

To visit the UK website, simply go to smolproducts.com. To switch back to the US website, type in us.smolproducts.com. Alternatively, you can toggle from the US flag to the UK flag and vice versa on our website's header.